Coach Lead Supervisor

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Location
ChicagoIllinoisUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$17–27.75/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 7, 2026

About Coach

Coach is an American luxury fashion house known for refined leather goods, accessories and lifestyle collections. The brand operates as part of Tapestry, Inc., a global house of consumer fashion brands, and emphasizes craftsmanship, contemporary design, and inclusive brand storytelling. As an employer, Coach positions itself as people-focused and customer-centric, with a strong emphasis on development and brand representation in retail environments.

Coach in Chicago seeks a Lead Supervisor to drive sales, coach teams and deliver exceptional client experiences at 444 N. Michigan Ave.

Role & Responsibilities

  • Provide visible leadership on the sales floor to achieve store sales targets and deliver an exceptional client experience.
  • Act as a brand ambassador, embodying Coach values and driving brand awareness through presentation and customer interactions.
  • Coach, mentor and develop store team members through individualized training, feedback and performance evaluations.
  • Monitor and analyze sales data and KPIs to identify trends, recommend actions and execute strategies to improve store performance.
  • Support recruiting, interviewing and onboarding; enforce company policies and store operational procedures.
  • Champion clienteling strategies to build long-term customer relationships and mentor staff on effective client follow-up.
  • Provide HR support and conflict resolution for team members and act as a point of escalation in leadership absence.
  • Lead implementation of corporate initiatives and support full operation of the business, including stockroom and fixture management.

Qualifications

  • Minimum of 1 year of equivalent experience managing a competitive retail environment at a lead or supervisory level.
  • Demonstrated ability to lead teams, coach for performance, and deliver measurable sales results.
  • Comfort with physical retail duties: regularly lift at least 25 lbs (occasionally up to 50 lbs), bend, climb and maneuver sales floor and stockroom.
  • Strong interpersonal skills with proven experience in conflict resolution and people development.

Skills

Clienteling Sales data analysis and KPI management Coaching and performance development Recruiting, interviewing and onboarding HR and conflict resolution Store operations and visual standards Brand representation and customer experience delivery

Experience

At least 1 year of supervisory or lead-level experience in a competitive retail environment; prior experience within premium or luxury retail is highly relevant.

Education

High school diploma or equivalent required; associate or bachelor’s degree in business, retail management or a related field preferred.

Workplace

This position is based in Chicago, Illinois, USA.

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach cultivates a creative, inclusive and customer-focused retail culture rooted in its New York heritage. As part of Tapestry, the brand emphasizes diversity, development and collaborative leadership, encouraging employees to deliver distinctive client experiences and grow professionally.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Retail Supervisor», «Senior Sales Lead», «Retail Team Lead», «Client Experience Lead», «Store Floor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.