Coach Lead Supervisor

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Location
ChicagoIllinoisUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$17–27.75/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 5, 2026

About Coach

Coach is a global fashion house known for its leather goods and apparel, operating as part of Tapestry, Inc., a multi-brand luxury house. The brand emphasises craftsmanship, accessible luxury and a customer-centric retail experience, while benefiting from the scale, resources and inclusive policies of the Tapestry portfolio.

Coach is hiring a Lead Supervisor in Chicago, IL — full-time retail leadership role at 444 N. Michigan Ave. Hourly pay $17–$27.75.

Role & Responsibilities

  • Provide visible leadership on the sales floor to drive sales targets, elevate customer experience and model Coach brand values.
  • Act as a Brand Ambassador, implementing company initiatives and ensuring consistent execution of store operational standards.
  • Monitor and analyse store sales data and KPIs to identify trends, recommend actions and optimise store performance.
  • Recruit, interview and participate in performance evaluations; coach, train and develop team members to raise individual and collective capability.
  • Deliver ongoing feedback and hold the team accountable for achieving individual and business objectives, ensuring compliance with company policies and procedures.
  • Lead clienteling efforts and mentor the team on strategies to build long-term customer relationships and repeat business.
  • Provide HR and conflict-resolution support for the store and district in the absence of senior leadership.

Qualifications

  • Minimum 1 year of experience in a lead supervisor or equivalent managerial role within a competitive retail environment.
  • Demonstrated ability to coach, develop and motivate a sales team to meet KPIs and business goals.
  • Proven experience using sales data to inform decisions and drive results.
  • Physical capacity to lift and move product and fixtures (regularly up to 25 lbs; occasionally up to 50 lbs).
  • Strong interpersonal skills with the ability to manage conflicts and act as a trusted point of escalation for the team.

Skills

Sales leadership and team coaching Clienteling and customer relationship management KPI analysis and sales forecasting Recruiting, interviewing and performance management Conflict resolution and people management Visual merchandising and store operations Point-of-sale (POS) systems and inventory handling

Experience

At least one year of supervisory or lead experience within a competitive retail setting, with a demonstrated track record of achieving sales targets and developing retail teams.

Education

High school diploma or GED required; some college coursework in business, retail management or related field preferred, or equivalent combination of education and experience.

Workplace

This position is based in Chicago, Illinois, USA.

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines the creative energy of a heritage fashion house with the resources of the Tapestry portfolio, fostering an inclusive, collaborative and customer-focused workplace. The brand emphasises personal development, diversity and a performance-oriented retail culture.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Lead», «Floor Supervisor», «Retail Team Lead», «Store Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.