Coach Lead Supervisor

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Location
ChicagoIllinoisUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$17–27.75/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 2, 2026

About Coach

Coach is a global fashion house renowned for leather goods and contemporary accessories, operating as part of the Tapestry portfolio. The brand blends New York design sensibility with accessible luxury and emphasizes craftsmanship, customer experience, and inclusive workplace practices within a multi-brand group.

Coach — Lead Supervisor in Chicago, IL. Lead sales-floor operations, drive KPIs and coach retail teams to deliver exceptional client experiences.

Role & Responsibilities

  • Act as a visible brand ambassador on the sales floor, modeling Coach values and delivering an elevated client experience.
  • Provide daily leadership to the store team to meet sales targets, KPIs and operational standards.
  • Analyze sales data and trends to recommend actions and coach the team to improve store performance.
  • Recruit, interview and support onboarding; deliver high-level training and ongoing development to direct reports.
  • Drive clienteling strategy to build long-term customer relationships and mentor the team on service excellence.
  • Administer performance feedback, hold team accountable to goals, and enforce company policies and store procedures.
  • Support HR and conflict-resolution needs in the absence of senior leadership and champion resources that promote a healthy work environment.
  • Support store merchandising, stockroom management and occasional heavy lifting related to product, fixtures and visual props.

Qualifications

  • Minimum of 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
  • Demonstrated ability to lead, coach and develop retail sales teams to achieve business results.
  • Proven aptitude for analyzing sales metrics and translating data into actionable development plans.
  • Capability to perform physical tasks required by the role, including regularly lifting 25 lbs and occasionally up to 50 lbs.

Skills

Sales leadership and team coaching Clienteling and customer relationship management Recruiting, interviewing and talent development Sales data analysis and KPI management Conflict resolution and HR support Store operations and compliance enforcement Strong business acumen and strategic execution

Experience

At least 1 year of experience operating at a Lead Supervisor level in a competitive retail environment, with demonstrated success in coaching teams and achieving sales targets.

Education

High school diploma or equivalent required; some college coursework or an associate degree in business or a related field preferred.

Workplace

This position is based in Chicago, Illinois, USA.

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes a design-led, client-centric culture within the broader Tapestry family, focused on inclusivity, professional development and collaboration. The workplace prioritizes direct feedback, creativity and a results-driven approach while supporting team growth and diversity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Retail Lead», «Assistant Store Manager», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.