Coach Lead Supervisor
Coach — Lead Supervisor in Chicago, IL. Lead sales-floor operations, drive KPIs and coach retail teams to deliver exceptional client experiences.
Overview
Coach is a global fashion house renowned for leather goods and contemporary accessories, operating as part of the Tapestry portfolio. The brand blends New York design sensibility with accessible luxury and emphasizes craftsmanship, customer experience, and inclusive workplace practices within a multi-brand group.
Role & Responsibilities
- Act as a visible brand ambassador on the sales floor, modeling Coach values and delivering an elevated client experience.
- Provide daily leadership to the store team to meet sales targets, KPIs and operational standards.
- Analyze sales data and trends to recommend actions and coach the team to improve store performance.
- Recruit, interview and support onboarding; deliver high-level training and ongoing development to direct reports.
- Drive clienteling strategy to build long-term customer relationships and mentor the team on service excellence.
- Administer performance feedback, hold team accountable to goals, and enforce company policies and store procedures.
- Support HR and conflict-resolution needs in the absence of senior leadership and champion resources that promote a healthy work environment.
- Support store merchandising, stockroom management and occasional heavy lifting related to product, fixtures and visual props.
Qualifications
- Minimum of 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
- Demonstrated ability to lead, coach and develop retail sales teams to achieve business results.
- Proven aptitude for analyzing sales metrics and translating data into actionable development plans.
- Capability to perform physical tasks required by the role, including regularly lifting 25 lbs and occasionally up to 50 lbs.
Skills
Experience
At least 1 year of experience operating at a Lead Supervisor level in a competitive retail environment, with demonstrated success in coaching teams and achieving sales targets.
Education
High school diploma or equivalent required; some college coursework or an associate degree in business or a related field preferred.
Workplace
This position is based in Chicago, Illinois, USA. Cerulean lists 46 open roles in Chicago, including 16 posted recently. The broader Illinois area accounts for 61 active listings on Cerulean, 19 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach emphasizes a design-led, client-centric culture within the broader Tapestry family, focused on inclusivity, professional development and collaboration. The workplace prioritizes direct feedback, creativity and a results-driven approach while supporting team growth and diversity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.