Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 1, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor position in Chandler, Arizona. Drive retail excellence, lead teams, and achieve sales targets. Hourly role starting at $16.00/hr.
Role & Responsibilities
- Maintain a commanding sales floor presence to achieve and exceed sales targets while embodying Coach brand values and promoting brand awareness
- Establish and maintain an inclusive, collaborative team environment that fosters trust, integrity, and fair treatment across the store and broader organization
- Monitor and analyze sales data and trends to identify performance drivers; make strategic recommendations and implement individualized team development programs to enhance customer experience and store performance
- Execute forward-planned strategies aligned with leadership initiatives to achieve store-level goals and key performance indicators (KPIs)
- Lead recruitment, interviewing, performance evaluation, and comprehensive training processes for team members
- Provide constructive feedback, coaching, and guidance to improve individual and collective performance; hold team members accountable to personal and business goals
- Enforce strict adherence to company policies, procedures, and store operational standards across all team members
- Develop and execute innovative customer-centric strategies for both internal and external stakeholders, prioritizing satisfaction and long-term relationship building
- Champion clienteling strategies to establish meaningful customer relationships that support business objectives
- Provide HR support and conflict resolution assistance to team members and district colleagues in the absence of senior leadership
- Support a healthy, inclusive work environment and champion company resources that promote employee well-being
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail environments at the lead supervisor level or similar leadership role
- Demonstrated ability to lift, bend, reach, stretch, and maneuver across the sales floor and stockroom; capable of regularly lifting 25 pounds and occasionally lifting up to 50 pounds
- Ability to climb, kneel, and navigate sales floor and stockroom environments as required
- Strong leadership presence and proven ability to drive sales performance in fast-paced retail settings
- Exceptional interpersonal and communication skills with the ability to build rapport across all organizational levels
- Demonstrated commitment to customer-centric service delivery and relationship management
- Knowledge of retail operations, sales analytics, and performance management
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level or comparable supervisory retail position.
Education
High school diploma or equivalent; retail management certification or equivalent professional development is preferred.
Workplace
The successful candidate will be located in Chandler, Arizona, USA, with easy access to Phoenix.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Lead», «Lead Sales Manager», «Assistant Store Manager», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.