Coach Lead Supervisor
- Location
- CarlsbadCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 30, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Lead Supervisor I at Coach in Carlsbad, CA – retail leadership role overseeing sales floor operations and team development.
Role & Responsibilities
- Maintains strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
- Serves as brand ambassador embodying Coach values and increasing brand awareness across internal and external stakeholders
- Leads implementation of company initiatives and supports full operation of the retail business
- Establishes trust and maintains integrity to support an environment of collaboration and inclusivity within the store
- Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance
- Implements individualized team development to increase overall customer experience and engagement
- Executes forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Supports recruiting, interviewing, performance evaluation, and high-level training as needed
- Provides feedback and guidance to improve individual performance on all levels and holds team accountable for goals
- Adheres to and enforces team compliance of company policies, procedures, and store operations
- Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
- Creates a customer-centric culture and mentors team on clienteling strategy to build long-term relationships
- Provides HR and conflict resolution support to team and district in absence of leadership team
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or equivalent
- Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally
- Ability to bend, reach, stretch, climb, kneel, and navigate sales floor and stockroom
- Demonstrates courage, creativity, customer focus, and drive for results as outlined in company competencies
- Exhibits strategic agility and ability to develop direct reports
- Strong interpersonal and conflict resolution skills
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or similar supervisory role in the fashion or luxury retail sector. Demonstrated proficiency in driving sales results, building and developing retail teams, and creating customer-centric environments.
Education
High school diploma or equivalent; further education in business, retail management, or related fields is valued.
Workplace
The successful candidate will be located in Carlsbad, California, USA, with easy access to San Diego.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Retail Supervisor», «Assistant Store Manager», «Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.