Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 26, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor position in Carlsbad, California. Full-time retail leadership role managing sales, team, and customer experience. $17.00–$27.75/hour.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and driving brand awareness
- Lead implementation of company initiatives and support full operational functioning of the store
- Monitor and analyze sales data, identify performance trends, and make strategic recommendations to enhance store performance
- Implement individualized team development plans to increase overall customer experience and business outcomes
- Execute forward-planned strategies aligned with leadership initiatives to achieve store goals and key performance indicators
- Support recruiting, interviewing, performance evaluation, and training activities as needed
- Provide constructive feedback and guidance to improve individual team performance; hold team accountable for achieving personal and business goals
- Enforce team compliance with company policies, procedures, and store operational standards
- Assist in executing innovative strategies for exceptional customer experiences with internal and external partners
- Mentor team on clienteling strategy to build long-term customer relationships and meet business objectives
- Provide HR support and conflict resolution assistance to the team and district in absence of senior leadership
- Champion company resources to support a healthy work environment for internal customers
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or higher
- Demonstrated ability to establish trust, maintain integrity, and foster collaboration within a team environment
- Strong business acumen and strategic execution capability aligned with store KPIs
- Proficiency in analyzing sales data and translating insights into actionable performance improvements
- Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; capacity to climb, bend, kneel, and navigate sales floor and stockroom
- Ability to bend, reach, and stretch comfortably during extended shifts
Skills
Experience
Minimum 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level. Candidates should demonstrate a proven track record of driving sales results, leading high-performing retail teams, and delivering exceptional customer experiences in a luxury or upscale retail environment.
Education
High school diploma or equivalent; relevant retail management certification or coursework is a plus.
Workplace
The successful candidate will be located in Carlsbad, California, United States of America, with easy access to San Diego.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Lead», «Sales Floor Supervisor», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.