Coach Lead Supervisor
- Location
- CarlsbadCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 30, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Lead Supervisor at Coach in Carlsbad, California. Lead sales operations, develop teams, and drive results in a fast-paced luxury retail environment.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor and achieve sales targets while delivering exceptional customer experiences
- Serve as a Coach brand ambassador embodying company values and increasing brand awareness
- Lead the implementation of company initiatives and support full store operations
- Establish trust and maintain integrity, fostering collaboration and an inclusive culture within the store and throughout the organization
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance on all levels and hold the team accountable for achieving business goals
- Adhere to and enforce team compliance with company policies and store operational procedures
- Create and execute innovative strategies for exceptional customer experiences with both internal and external partners
- Mentor the team on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to the team and district in the absence of leadership
- Champion company resources to support a healthy work environment
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at a lead supervisor or supervisory level
- Ability to lift, carry, and move at least 25 pounds regularly, and up to 50 pounds occasionally
- Ability to bend, reach, stretch, climb, kneel, and maneuver the sales floor and stockroom
- Demonstrated strong leadership and interpersonal skills
- Proven track record of exceeding sales goals and driving results
- Customer-focused mindset with the ability to build effective relationships
- Experience in team development, recruiting, and performance management
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level or similar supervisory capacity in a luxury or specialty retail environment.
Education
High school diploma or equivalent; additional retail management or business education preferred.
Workplace
The successful candidate will be located in Carlsbad, California, USA, with easy access to San Diego.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Manager», «Retail Operations Supervisor», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.