- Location
- Designer Outlet West Midlands, A460 Eastern Way (View map)Cannock WS11 7JUUK
- Employment
- Temporary
- Seniority
- Supervisor
- Compensation
- £31,200–34,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 16, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach is hiring a temporary Lead Supervisor in Cannock to lead the sales floor, deliver sales and customer experience targets, support store operations, and develop the team. The role supports recruitment, performance management, training, clienteling and conflict resolution. Full-time equivalent base pay is £31,200–£34,000 annually; part-time pay is prorated to contracted hours.
Role & Responsibilities
- Maintains a visible leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Embodies Coach values as a Brand Ambassador and increases brand awareness.
- Leads implementation of company initiatives and supports the full operation of the business.
- Maintains a growth mindset toward business and personal development initiatives.
- Builds trust, maintains integrity and fosters collaboration across the store and organisation to promote a fair, positive experience and an inclusive team culture.
- Monitors and analyses sales data, identifies trends, recommends ways to improve store performance, and implements individualised team development to enhance the customer experience.
- Applies strong business acumen and executes forward-planned strategies to meet leadership initiatives for store goals and KPIs.
- Supports recruiting, interviewing, performance evaluations and high-level training as needed.
- Provides feedback and guidance to improve individual performance and holds the team accountable for individual and business goals.
- Ensures team compliance with company policies, procedures and store operating procedures.
- Helps execute innovative strategies that create exceptional experiences for internal and external partners.
- Builds a customer-centric culture, prioritises customer satisfaction and mentors the team in clienteling strategies to develop long-term customer relationships and meet business goals.
- Provides HR and conflict-resolution support to the team and district in the absence of the leadership team.
- Advocates for company resources that support a healthy work environment for internal customers.
Qualifications
- At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
- Able to bend, reach and stretch, and lift, carry and move at least 25 pounds; at times, able to lift and carry products, cartons, props or fixtures up to 50 pounds.
Skills
Experience
At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
Workplace
This position is based in Cannock, England, UK, within easy reach of Birmingham.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position ranges from GBP 31,200 to GBP 34,000 per annum.
Benefits
Inclusive, innovative and fun working environment; internal mobility and career progression; one paid volunteering day per year and opportunities to volunteer on global projects; learning and development opportunities through the Ambassador Programme; regular social events; employee resource groups and regional inclusion councils; employee discount; incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Supervisor», «Sales Floor Supervisor», «Store Team Leader», «Retail Shift Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.