Coach Lead Supervisor
- Location
- Byron Center Michigan USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 3, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach is seeking a Lead Supervisor to lead sales-floor execution, support store operations, develop the team, and drive sales and customer experience. The role is full-time in Byron Center, Michigan, with a base pay range of $16.00–$24.75 per hour.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Represent Coach as a Brand Ambassador, embodying its values and increasing brand awareness.
- Lead the implementation of company initiatives and support the full operation of the business.
- Maintain a growth mindset toward business and personal development initiatives.
- Build trust, demonstrate integrity, and foster collaboration, fairness, positivity, and inclusion within the store and across the organization.
- Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and implement individualized team development to enhance the customer experience.
- Apply strong business acumen and execute forward-planned strategies to achieve leadership initiatives tied to store goals and KPIs.
- Support recruiting, interviewing, performance evaluations, and high-level training as needed.
- Provide feedback and guidance to improve individual performance, and hold the team accountable for individual and business goals.
- Follow and enforce company policies and procedures, including store operating procedures.
- Help execute innovative strategies that create exceptional experiences for internal and external customers and partners.
- Build a customer-centric culture, prioritize customer satisfaction, and mentor the team on clienteling strategies to develop long-term customer relationships and meet business goals.
- Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
- Champion company resources that support a healthy work environment for internal customers.
Qualifications
- At least 1 year of equivalent experience managing a competitive retail environment at the Lead Supervisor level.
- Ability to regularly lift at least 25 pounds and occasionally lift and carry up to 50 pounds, including products, cartons, props, or fixtures.
- Ability to climb, bend, kneel, reach, stretch, and maneuver around the sales floor and stockroom.
Skills
Experience
At least 1 year of equivalent experience managing a competitive retail environment at the Lead Supervisor level.
Workplace
The successful candidate will be located in Byron Center, Michigan, USA, with easy access to Grand Rapids.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Assistant Store Manager», «Sales Floor Supervisor», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.