Coach Lead Supervisor
- Location
- BroomfieldColoradoUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 7, 2026
About Coach
Coach is a global fashion house renowned for its leather goods and accessible luxury heritage, founded in New York and recognized for modern American design. As a member of the Tapestry portfolio, Coach operates within a multi‑brand luxury group that emphasizes creativity, inclusion, and sustained brand elevation across a global retail network.
Coach is hiring a Lead Supervisor in Broomfield, Colorado. Lead store teams, drive sales, and deliver exceptional customer experiences.
Role & Responsibilities
- Provide visible leadership on the sales floor to achieve sales targets, maintain exceptional customer experience, and model Coach brand values.
- Act as a Brand Ambassador, promoting brand awareness and ensuring consistent execution of merchandising and presentation standards.
- Drive store performance by monitoring and analysing sales data, identifying trends, and recommending corrective actions to meet KPIs.
- Lead people activities including recruiting, interviewing, onboarding, delivering high‑level training, performance evaluation, and coaching to develop staff.
- Implement company initiatives and store operational procedures, enforcing compliance with policies and health & safety requirements.
- Cultivate a customer‑centric culture and mentor the team on clienteling strategies to build long‑term client relationships.
- Provide HR support and conflict resolution in the absence of senior leadership and champion resources that promote a healthy work environment.
Qualifications
- Minimum of 1+ year of equivalent experience managing a competitive retail environment at a lead or supervisory level.
- Demonstrated ability to analyse sales metrics and translate insight into actionable plans that improve store performance.
- Proven leadership capability with experience recruiting, coaching, giving performance feedback, and holding teams accountable.
- Ability to perform physical tasks required by the role, including regularly lifting at least 25 lbs and occasionally up to 50 lbs, climbing, bending, kneeling, and moving fixtures or product.
Skills
Experience
At least one year of supervisory or lead experience in a competitive retail environment, preferably within luxury, fashion, or premium lifestyle brands.
Education
High school diploma or equivalent required; post‑secondary coursework or a degree in business, retail management, merchandising, or a related field preferred.
Workplace
The successful candidate will be located in Broomfield, Colorado, USA, with easy access to Denver.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a collaborative, creative and inclusive workplace rooted in New York heritage and modern design sensibility. As part of the Tapestry family, the brand emphasizes employee development, equity, and a customer‑first mindset across its retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead», «Sales Floor Supervisor», «Assistant Store Manager», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.