- Location
- Bloomington Minnesota USA
- Address
- 274 West Market Blvd, Bloomington, MN 55425 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 11, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Lead Supervisor in Bloomington, Minnesota, to guide the sales floor, drive sales and clienteling, oversee daily operations, and coach and develop the team. The role requires at least 1 year of retail experience, preferably in luxury retail, and a flexible schedule that includes nights, weekends, peak season and public holidays.
Role & Responsibilities
- Create a high-energy, service-focused environment that delivers the Coach Experience.
- Model and coach selling behaviours, including team selling and serving multiple customers.
- Partner with leadership to adapt strategies, drive category growth and achieve financial results.
- Hold the team accountable for sales and key metrics; use floor supervision to improve productivity.
- Lead omnichannel and virtual selling initiatives, including livestream shopping.
- Drive clienteling and customer data acquisition in line with Coach standards and legal requirements.
- Act as a trusted fashion adviser and maintain knowledge of collections, trends and competitors.
- Represent the brand internally and in the local market; support social media engagement.
- Inspire and coach the team to exceed performance standards; provide timely, actionable feedback.
- Delegate, empower and support career progression; foster inclusion and open dialogue.
- Take initiative in personal development and set short- and long-term goals.
- Manage daily operational tasks to Coach standards and adapt to business needs.
- Use Mobile POS, CRM and clienteling tools to build relationships and drive results.
- Ensure adherence to retail policies, data privacy laws and store upkeep requirements.
- Use retail systems and reporting tools to make informed decisions.
Qualifications
- At least 1 year of retail experience, preferably in luxury retail; supervisory or management responsibilities are strongly preferred. A combination of education and experience will be considered.
- Proven ability to lead teams and deliver results in a customer-focused retail environment.
- Current knowledge of fashion trends and market competition.
- Proficiency with POS systems, Mobile POS and retail reporting tools; ability to operate an iPad or laptop and use walkie-talkies for floor communication.
- Proficiency in Microsoft Office and retail systems; knowledge of omnichannel services and clienteling strategies.
- Understanding of livestream shopping operations and scheduling, where applicable.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak season, high-traffic retail days and public holidays.
- Ability to regularly lift at least 25 lbs. and occasionally up to 50 lbs.; climb, bend, kneel and maneuver around the sales floor and stockroom.
Skills
Experience
At least 1 year of retail experience, preferably in luxury retail; supervisory or management responsibilities are strongly preferred.
Workplace
This position is based in Bloomington, Minnesota, USA, within easy reach of Minneapolis.
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Benefits
Medical, dental, vision and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Sales Floor Supervisor», «Client Experience Supervisor», «Store Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.