Coach Lead Supervisor
Coach in Barceloneta, Puerto Rico seeks a Lead Supervisor to lead the sales floor, drive KPIs and elevate client experience.
Overview
Coach is a global luxury lifestyle brand known for its leather goods and accessible-luxury accessories, with roots in New York and a contemporary creative direction. The brand is part of Tapestry, a multi-brand global house that emphasizes design, craftsmanship, inclusivity and talent development across its portfolio.
Role & Responsibilities
- Maintain a visible leadership presence on the sales floor to achieve sales targets and deliver an elevated customer experience.
- Act as a Brand Ambassador, embodying Coach values and driving brand awareness and merchandising standards.
- Implement company initiatives and support full store operations, ensuring adherence to policies and operational procedures.
- Monitor and analyze sales data and KPIs, identify trends, and recommend and execute actions to optimize store performance.
- Recruit, interview and onboard new team members; deliver coaching, high-level training and performance evaluations to develop talent.
- Foster an inclusive, collaborative team culture; provide feedback, hold team members accountable and support individual development plans.
- Lead clienteling strategies and mentor staff to build long-term customer relationships and enhance customer satisfaction.
- Provide HR and conflict-resolution support in the absence of the leadership team.
Qualifications
- Minimum 1 year of equivalent experience managing a competitive retail environment at a lead supervisor or comparable level.
- Proven ability to coach, motivate and develop retail teams to meet sales and service objectives.
- Demonstrated business acumen with experience analyzing sales data and driving KPI-focused strategies.
- Comfort performing store operations tasks and occasionally lifting and carrying up to 50 pounds.
- Strong interpersonal skills with the ability to manage conflict and support HR-related matters.
Skills
Experience
At least 1 year of experience managing a competitive retail space at the Lead Supervisor level or equivalent, with demonstrable results in coaching teams and achieving sales KPIs.
Education
High school diploma or equivalent required; post-secondary coursework or retail management training preferred.
Workplace
This position is based in Barceloneta, Puerto Rico, USA, within easy reach of San Juan. Cerulean lists 2 open roles in Barceloneta, including 1 posted recently. The broader Puerto Rico area accounts for 3 active listings on Cerulean, 2 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes creative design, craftsmanship and an inclusive workplace rooted in its New York heritage. As part of the Tapestry family, the brand promotes collaborative team development, diversity and a performance-driven retail culture that invests in employee growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.