Coach Lead Supervisor

About Coach

Coach is a New York–born global fashion house renowned for leather goods and accessible luxury, operating as a member of the Tapestry portfolio. The brand blends craft-led product making with contemporary design under the creative direction of Stuart Vevers, and positions itself as inclusive, design-driven, and focused on long-term customer relationships.

Role & Responsibilities

• Maintain a visible leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences.
• Act as a Brand Ambassador by embodying Coach values and increasing brand awareness in the store and local market.
• Lead implementation of company initiatives and ensure full operation of store business, including adherence to company policies and store procedures.
• Establish trust and collaboration within the team; coach and develop staff through feedback, training and performance management.
• Monitor and analyze sales data and KPIs, identify trends, and recommend actions to improve store performance.
• Support recruiting, interviewing and onboarding; conduct performance evaluations and provide guidance to improve individual and team results.
• Drive clienteling strategy and mentor the team on building long‑term customer relationships and repeat business.
• Provide HR and conflict-resolution support in the absence of the leadership team and champion resources that support employee wellbeing.
• Perform physical store duties as required, including merchandising, stockroom organization and occasional lifting of product or fixtures.

Qualifications

• Minimum 1+ year of equivalent experience managing a competitive retail environment at the lead or supervisor level.
• Proven ability to coach, develop and hold a retail team accountable for achieving individual and store goals.
• Demonstrated business acumen with experience using sales data and KPIs to drive decisions and execution.
• Experience supporting recruitment, interviewing, and performance management processes.
• Ability to provide HR support and resolve conflicts professionally in a retail setting.
• Capacity to regularly lift at least 25 lbs and occasionally up to 50 lbs; ability to bend, reach, climb and maneuver the sales floor and stockroom.

Skills

Experience

At least 1 year of supervisory experience in a competitive retail environment, with demonstrated success in coaching teams, managing store KPIs, recruiting, and executing store initiatives.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.

Culture

Coach promotes a design‑led, collaborative and inclusive workplace rooted in New York creativity and the broader Tapestry commitment to equity and diversity. The organization values courage, customer focus and continuous learning, and emphasizes development for both individual contributors and people managers.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.