Coach Lead Supervisor

Location
Employment Full-Time
Seniority Mid-Level
Compensation $16–24.75/hour
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 9, 2026
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Coach – Lead Supervisor in Asheville, NC: lead the retail team, drive sales, and deliver outstanding client experiences at Asheville Outlets.

Overview

Coach is an American leather‑goods and lifestyle house renowned for its craftsmanship in handbags, accessories and ready‑to‑wear. The brand is part of Tapestry, Inc., a global house of consumer fashion brands, and emphasizes creativity, accessible luxury and inclusive brand storytelling across its retail network.

Role & Responsibilities

  • Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
  • Act as a Brand Ambassador for Coach, representing brand values and supporting initiatives that increase brand awareness.
  • Implement company initiatives and ensure full store operational readiness and compliance with policies and procedures.
  • Coach, develop and hold team members accountable through individualized development plans, performance feedback and targeted training.
  • Monitor and analyze sales data and KPIs, identify trends, and recommend actions to improve store performance.
  • Support recruiting and interviewing, and provide high‑level training and onboarding as needed.
  • Drive a customer‑centric culture and mentor the team on clienteling strategies to build long‑term customer relationships.
  • Provide HR support and conflict resolution for the team and district in the absence of senior leadership.

Qualifications

  • Minimum 1+ year of supervisory experience in a competitive retail environment at a lead supervisor level.
  • Demonstrated ability to coach, develop and motivate teams to deliver sales and service targets.
  • Proven aptitude for reading sales data, managing KPIs and translating insights into operational actions.
  • Capacity to enforce company policies and maintain operational standards consistently.
  • Ability to lift regularly at least 25 lbs and occasionally up to 50 lbs; capable of bending, climbing, kneeling and maneuvering the sales floor and stockroom.

Skills

Leadership and team coaching Sales floor management Clienteling and customer relationship development Performance analysis and KPI management Recruiting, interviewing and onboarding Conflict resolution and basic HR support Merchandising and stockroom operations

Experience

At least one year of equivalent experience managing a competitive retail space in a lead supervisory role, with demonstrated results in driving sales and developing staff.

Education

High school diploma or equivalent required; associate degree in business, retail management or a related field preferred.

Workplace

This position is based in Asheville, North Carolina, USA.

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace rooted in product craftsmanship and accessible luxury. As part of the Tapestry portfolio, the brand emphasizes development of retail talent, collaboration, and a customer‑first mindset across its stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead Supervisor», «Store Floor Supervisor», «Assistant Store Manager (Lead)», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.