Coach Lead Supervisor
Coach — Lead Supervisor in Ann Arbor, MI. Lead the Briarwood retail team to drive sales, clienteling and operational excellence.
Overview
Coach is a global fashion house renowned for luxury leather goods and accessories and is part of the Tapestry portfolio. The brand combines contemporary creative direction with craftsmanship and positions itself as an inclusive, people-focused employer within a multi-brand luxury group.
Role & Responsibilities
- Maintain a visible leadership presence on the sales floor to achieve store sales targets and deliver an exceptional customer experience.
- Act as a Brand Ambassador by embodying Coach values, increasing brand awareness, and driving implementation of company initiatives.
- Monitor and analyse sales performance and KPIs; identify trends and recommend tactical changes to improve store results.
- Coach, mentor and develop sales associates through onboarding, ongoing training, feedback, and performance evaluations.
- Support store operations including recruiting, interviewing, scheduling, inventory and enforcing company policies and procedures.
- Drive clienteling strategy to cultivate long-term customer relationships and champion a customer-centric culture.
- Provide HR and conflict-resolution support in the absence of senior leadership and promote a healthy work environment for internal partners.
- Perform physical tasks required for store upkeep and merchandising, including moving merchandise and fixtures (regularly up to 25 lbs, occasionally up to 50 lbs).
Qualifications
- Minimum 1+ years of equivalent experience managing a competitive retail environment at a lead or supervisory level.
- Proven ability to coach and develop retail sales teams and to hold staff accountable to measurable business goals.
- Demonstrated business acumen with experience analysing sales data and translating insights into actionable plans.
- Comfort with physical demands of retail operations (regularly lift 25 lbs; occasionally up to 50 lbs).
- Strong interpersonal skills with the capacity to manage conflict and support a diverse workforce.
Skills
Experience
At least one year of supervisory experience in a competitive retail environment, with a track record of achieving sales targets and developing store-level talent.
Education
High school diploma or equivalent required; some college coursework or professional retail/management training preferred.
Workplace
This position is based in Ann Arbor, Michigan, USA, within easy reach of Detroit. Cerulean lists 2 open roles in Ann Arbor. The broader Michigan area accounts for 34 active listings on Cerulean, 3 of which are new. In USA as a whole, Cerulean currently features 3.565 open positions, with 77 posted this week.
Compensation
The base compensation for this position ranges from USD 16 to USD 23.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach blends contemporary design with a craftsmanship heritage and operates within the Tapestry family of brands, emphasising inclusivity, professional development and a collaborative culture. The workplace values direct feedback, creativity and a customer-centric mindset, with leadership expected to develop teams and foster accountability.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Retail Supervisor», «Senior Sales Supervisor», «Retail Team Lead», «Assistant Store Manager», «Customer Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.