Coach Lead Supervisor
- Location
- Wayne New Jersey USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand renowned for its leather goods, handbags and ready-to-wear. The brand operates globally and is part of Tapestry, Inc., a parent company that houses several premium fashion houses. Coach is recognized for craftsmanship, contemporary design and a customer-centric retail experience.
Coach seeks a Lead Supervisor to maintain a strong leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences. The successful candidate will embody Coach's values as a Brand Ambassador, lead the execution of company initiatives, and drive store profitability through strategic team management, talent development, and data-driven decision-making. The role requires the ability to lift and carry up to 50 pounds occasionally and navigate the sales floor and stockroom with physical dexterity.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Establish trust and support a collaborative environment to promote fair, positive, and inclusive culture among the team
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance at all levels and hold team accountable for goals
- Execute innovative strategies for exceptional customer experiences and mentor team on clienteling strategy to build long-term customer relationships
- Adhere to and enforce compliance of company policies, procedures, and store operational standards
- Provide HR and conflict resolution support to team and district in the absence of leadership team
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
- Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally
- Ability to bend, kneel, climb, and maneuver sales floor and stockroom
- Demonstrated ability to exceed sales goals consistently
- Strong interpersonal and communication skills
- Experience with team leadership and performance management
- Customer-focused mindset with ability to build long-term client relationships
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or equivalent leadership role in luxury or premium retail environments.
Education
High school diploma or general educational development (GED) equivalent; college coursework or degree in business, retail management, or related field preferred.
Workplace
This position is based in Wayne, New Jersey, USA, within easy reach of New York.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a client-first retail culture grounded in craftsmanship and elevated service. The workplace emphasizes teamwork, development of sales talent and adherence to high standards of presentation and customer experience typical of a global luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead», «Retail Operations Supervisor», «Sales Floor Leader», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.