Coach Lead Store Supervisor
Coach in New York City seeks a Lead Store Supervisor to lead the sales team, elevate client service and drive store performance.
Overview
Coach is an American luxury accessories and lifestyle brand renowned for its leather goods, handbags and ready-to-wear. The brand operates globally and is part of Tapestry, Inc., a parent company that houses several premium fashion houses. Coach is recognized for craftsmanship, contemporary design and a customer-centric retail experience.
Role & Responsibilities
- Provide day-to-day leadership on the sales floor, supervising and motivating the store team to meet sales and service targets.
- Coach, mentor and develop sales associates through on-the-job training, performance feedback and product education.
- Drive exceptional clienteling and personalised service to cultivate long-term customer relationships and repeat business.
- Support visual merchandising standards and ensure the store presentation reflects brand guidelines and seasonal directives.
- Manage opening/closing procedures, cash handling, POS reconciliation and routine administrative tasks.
- Assist the Store Manager with staff scheduling, labour management and operational compliance.
- Monitor inventory levels, participate in stock counts and enforce loss-prevention practices.
- Act as a point of escalation for customer concerns, resolving issues in alignment with brand policies.
Qualifications
- Proven supervisory experience in retail, preferably within a premium or luxury brand.
- Demonstrated ability to coach and develop sales teams to achieve KPIs.
- Strong commercial acumen with a track record of meeting or exceeding sales targets.
- Excellent interpersonal and communication skills with a client-focused mindset.
- Reliable, flexible availability including weekends, evenings and holidays as required by retail operations.
- Comfortable with point-of-sale operations, cash handling and basic administrative processes.
Skills
Experience
Minimum of 2 years of supervisory or lead experience in retail; experience within a luxury or premium fashion environment preferred.
Education
High school diploma or equivalent required; post-secondary coursework in retail management, business or a related field preferred.
Workplace
This position is based in New York City, New York, USA. Cerulean lists 39 open roles in New York City, including 11 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a client-first retail culture grounded in craftsmanship and elevated service. The workplace emphasizes teamwork, development of sales talent and adherence to high standards of presentation and customer experience typical of a global luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.