- Location
- 1 American Dream Way, Suite D142 (View map)East Rutherford, NJ 07073USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand renowned for its leather goods and contemporary design. The brand sits within Tapestry, Inc., a global house of luxury fashion labels, and emphasizes craftsmanship, modern heritage and elevated client experiences.
Coach, a global fashion house renowned for crafted leather goods and accessories, seeks a Store Manager to lead retail operations and drive exceptional customer experiences at its East Rutherford location. The successful candidate will maintain a strong leadership presence on the sales floor, achieve sales targets, embody Coach brand values, implement company initiatives, and develop a high-performing team through coaching, performance management, and strategic planning aligned with business objectives.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness within the store and community
- Lead implementation of company initiatives and support full operational requirements of the store
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and customer experience
- Recruit, interview, train, and evaluate store team members; provide individualized development and performance feedback
- Execute forward-planned strategies to achieve leadership initiatives, store goals, and key performance indicators
- Establish trust and foster an inclusive, collaborative team environment that promotes fair and positive workplace culture
- Enforce compliance with company policies, procedures, and operational standards across the team
- Execute innovative strategies for exceptional customer experiences; mentor team members on clienteling strategies to build long-term customer relationships
- Provide HR support, conflict resolution, and mentorship to the team and district in the absence of senior leadership
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail operations at a lead supervisor or store management level
- Demonstrated ability to achieve and exceed sales targets consistently
- Strong leadership and team-building capabilities with proven ability to develop and mentor team members
- Excellent customer service and sales acumen with ability to build lasting customer relationships
- Proficiency in analyzing sales data and identifying performance improvement opportunities
- Ability to lift, carry, and move merchandise weighing 25 pounds regularly and up to 50 pounds occasionally
- Ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom environments
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor or store management level, demonstrating proven success in driving sales performance, leading teams, and delivering customer-centric operations in a fast-paced fashion retail environment.
Education
High school diploma or equivalent required; college education or retail management certification preferred.
Workplace
The role is situated in East Rutherford, New Jersey, USA — conveniently close to New York.
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Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a client-centric, design-driven culture that values craftsmanship and modern luxury. As part of Tapestry, the brand prioritises talent development, diversity and a collaborative retail environment where commercial rigor and elevated service coexist.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Store Lead», «Sales Floor Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.