Coach Lead Supervisor
- Location
- Hershey Pennsylvania USA
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $16–23.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and ready-to-wear collections, operating globally as part of the Tapestry group. The brand emphasizes quality craftsmanship, contemporary design, and elevated client service; as an employer it prioritizes professional development and maintaining a high-standard retail environment.
Coach seeks a Lead Supervisor II to maintain a strong leadership presence on the sales floor, drive sales targets, and deliver exceptional customer experiences. This part-time retail leadership role encompasses embodying Coach brand values, managing team performance through data analysis and individualized development, and fostering an inclusive, collaborative store culture. The position requires overseeing store operations, recruiting and training personnel, implementing company initiatives, and prioritizing long-term customer relationships through strategic clienteling.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of Company initiatives and support full operation of the business
- Establish trust and support an environment of collaboration within the store and throughout the organization
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience
- Support store with recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance on all levels
- Assist in executing innovative strategies for exceptional customer experiences for internal and external partners
- Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of leadership team
Qualifications
- 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 pounds regularly (up to 50 pounds occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated competencies in Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
- For people managers: Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams
Skills
Experience
1 or more years of equivalent experience managing competitive retail space at the lead supervisor level.
Workplace
This position is based in Hershey, Pennsylvania, USA, within easy reach of Philadelphia.
Compensation
The base compensation for this position ranges from USD 16 to USD 23.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a premium retail culture centered on craftsmanship, elevated client service and collaborative teamwork. Employees are expected to embody the brand’s refined aesthetic while benefiting from structured development opportunities within the larger Tapestry organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Retail Supervisor», «Floor Supervisor», «Sales Floor Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.