Coach Lead Store Supervisor

Location
Seniority Supervisor
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Coach is hiring a Lead Supervisor II in New York, NY to lead store operations, coach teams and drive luxury retail sales.

Overview

Coach is an American luxury fashion house known for its leather goods and ready-to-wear collections, operating globally as part of the Tapestry group. The brand emphasizes quality craftsmanship, contemporary design, and elevated client service; as an employer it prioritizes professional development and maintaining a high-standard retail environment.

Role & Responsibilities

  • Lead and motivate the sales team to achieve and exceed store sales targets, KPIs, and conversion metrics.
  • Deliver exceptional clienteling and personalised service to deepen customer loyalty and lifetime value.
  • Coach, develop and performance-manage staff through regular feedback, training and daily floor leadership.
  • Oversee visual merchandising standards, ensuring product presentation aligns with brand guidelines and promotional directives.
  • Manage daily store operations including opening/closing procedures, cash handling, POS reconciliation and inventory accuracy.
  • Support loss-prevention protocols and compliance with company policies and local regulations.
  • Collaborate with store management and regional leadership on workforce scheduling, payroll control and staffing needs.
  • Assist in recruitment, onboarding and induction of new sales staff; act as the operational point of contact in the manager's absence.

Qualifications

  • Proven supervisory experience in retail, preferably within a luxury or premium fashion environment.
  • Demonstrable track record of meeting sales targets and driving team performance.
  • Excellent interpersonal and verbal communication skills with an emphasis on client service and relationship-building.
  • Strong organisational skills with attention to detail in inventory, cash handling and visual standards.
  • Flexibility to work evenings, weekends and holidays as required by retail operations.

Skills

Team leadership Clienteling and relationship management Visual merchandising Inventory control and stock management Loss prevention and cash reconciliation Sales coaching and performance management Microsoft Office (Word, Excel, Outlook)

Experience

Typically 2+ years in retail sales with at least 1 year in a supervisory or lead role; experience in luxury fashion or premium accessories strongly preferred.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a premium retail culture centered on craftsmanship, elevated client service and collaborative teamwork. Employees are expected to embody the brand’s refined aesthetic while benefiting from structured development opportunities within the larger Tapestry organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.