Coach Lead Store Supervisor

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach in New York, NY seeks a Lead Store Supervisor to drive sales, coach teams and uphold brand standards in a luxury retail environment.

Overview

Coach is an American luxury fashion house renowned for leather goods and accessories. As part of the Tapestry group, the brand blends heritage craftsmanship with contemporary design and operates global retail stores that emphasize elevated client service and experiential merchandising.

Role & Responsibilities

  • Lead daily store operations, ensuring adherence to brand standards, opening/closing procedures, and loss-prevention protocols.
  • Coach, mentor and develop sales associates to achieve individual and store sales targets and KPIs.
  • Deliver an exceptional clienteling experience through personalized service, relationship-building and follow-up.
  • Oversee visual merchandising and product presentation to maintain a compelling in-store environment aligned with seasonal directives.
  • Manage inventory cycles, stock replenishment, transfers and assist with stocktakes to ensure inventory accuracy.
  • Assist with staff scheduling, payroll documentation, and workforce planning to optimize coverage during peak periods.
  • Handle customer escalations and resolve service issues while maintaining brand integrity and client satisfaction.
  • Support store leadership in executing promotional plans, events and reporting on sales performance.

Qualifications

  • Proven supervisory experience in luxury, premium or specialty retail.
  • Demonstrated ability to coach teams, drive sales performance and meet KPI targets.
  • Strong communication skills with a client-focused sales orientation.
  • Flexible availability including weekends, evenings and peak retail periods.
  • High standards of personal presentation and professional conduct consistent with a luxury retail environment.

Skills

Team leadership and coaching Clienteling and relationship management Visual merchandising Inventory control and stock management Cash handling and point-of-sale (POS) operations Loss prevention and store security procedures Scheduling and basic payroll administration Performance reporting and KPI analysis

Experience

Typically 3+ years of retail experience with at least 1–2 years in a supervisory role within luxury, premium or high-end specialty retail environments.

Education

High school diploma or equivalent required; bachelor's degree in business, fashion or related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a client-centric, design-driven culture grounded in craftsmanship and accessible luxury. As part of the Tapestry family, the workplace emphasizes professional development, teamwork and delivering a distinctive in-store experience for discerning clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.