Coach Lead Store Supervisor
Coach in New York, NY seeks a Lead Supervisor II to lead store operations, drive sales and coach a high-performing luxury retail team.
Overview
Coach is an American luxury house renowned for crafted leather goods and accessories and is part of the Tapestry group. The brand is recognized for its blend of heritage craftsmanship and contemporary design and operates globally across freestanding boutiques, department store concessions and e‑commerce channels.
Role & Responsibilities
- Lead daily store operations to achieve sales targets, margin and KPI objectives while maintaining brand standards.
- Coach, mentor and deploy the sales team to maximise conversion, average transaction value and client retention through bespoke clienteling.
- Drive visual merchandising and floor presentation to ensure the store reflects seasonal directives and the global brand aesthetic.
- Manage staffing, scheduling and labour planning to optimise coverage for peak trading periods, events and client appointments.
- Oversee inventory control, receiving processes and loss-prevention procedures to safeguard product and financial integrity.
- Ensure compliance with company policies, cash handling protocols and local regulatory requirements.
- Partner with the store management team on recruitment, performance reviews and corrective action when necessary.
- Deliver exemplary client service, personally engaging high-value clients and supporting elevated in-store experiences and events.
Qualifications
- Proven leadership ability with experience supervising a retail sales team in a premium or luxury environment.
- Demonstrable track record of meeting or exceeding sales targets and developing sales talent.
- Strong knowledge of visual merchandising principles and luxury client service standards.
- Excellent interpersonal and communication skills, with the capacity to coach and motivate diverse teams.
- Flexible availability including evenings, weekends and peak holiday periods.
Skills
Experience
Typically requires a minimum of three years in retail sales with at least one year in a supervisory or lead capacity within premium or luxury fashion; demonstrable experience developing people and delivering sustained sales growth.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion merchandising or a related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-centric, fast-paced retail environment where craftsmanship and heritage meet contemporary retail execution. Employees are expected to deliver refined customer experiences while embracing teamwork, professional development and high standards of presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.