Coach Lead Store Supervisor
Coach Lead Store Supervisor in New York, NY — lead retail operations, drive sales and coach a luxury store team for Coach.
Overview
Coach is an American luxury accessories and lifestyle brand renowned for its leather goods and contemporary design. The brand sits within Tapestry, Inc., a global house of luxury fashion labels, and emphasizes craftsmanship, modern heritage and elevated client experiences.
Role & Responsibilities
- Lead daily store operations, ensuring the team meets sales targets and delivers exceptional client service.
- Coach, mentor and develop sales associates through regular feedback, training and performance management.
- Own clienteling activities and encourage proactive relationship-building to maximise repeat business and lifetime value.
- Implement and maintain visual merchandising and brand presentation standards across the sales floor.
- Manage inventory accuracy, stock replenishment, receiving processes and loss-prevention protocols.
- Execute opening and closing procedures, cash reconciliations and point-of-sale administration.
- Analyse sales performance and deliver actionable recommendations to optimise conversion and average transaction value.
- Contribute to recruitment, onboarding and scheduling to ensure optimal coverage and team productivity.
Qualifications
- Proven leadership experience in a luxury or premium retail environment.
- Strong commercial acumen with a track record of hitting and exceeding sales targets.
- Excellent interpersonal and clienteling skills; polished customer-facing presence.
- Ability to coach and develop staff, with sound knowledge of retail KPIs and performance management.
- Flexible availability including evenings, weekends and peak retail periods; legal right to work in the hiring country.
Skills
Experience
Typically 3+ years of progressive retail experience, including at least 1–2 years in a supervisory or lead capacity within fashion, accessories or luxury retail.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach fosters a client-centric, design-driven culture that values craftsmanship and modern luxury. As part of Tapestry, the brand prioritises talent development, diversity and a collaborative retail environment where commercial rigor and elevated service coexist.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.