Coach Lead Store Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and modern approach to American craftsmanship. As a member of the Tapestry portfolio, Coach operates within a family of global brands and emphasizes inclusive culture, creative direction, and career development opportunities across retail and corporate functions.
Coach Lead Supervisor I — full-time retail leadership role in Atlanta, GA (Lenox Square) responsible for sales, team development and clienteling.
Role & Responsibilities
- Provide visible sales-floor leadership to drive store sales and deliver an exceptional customer experience.
- Act as a Brand Ambassador for Coach, reinforcing brand standards and increasing local brand awareness.
- Implement company initiatives and ensure smooth store operations, including adherence to policies and procedures.
- Analyze sales data and trends to recommend and execute strategies that improve store performance and meet KPIs.
- Recruit, interview, onboard and coach store team members; deliver high-level training and individual development plans.
- Mentor and guide the team on clienteling strategy to build long-term customer relationships and repeat business.
- Provide HR support and conflict-resolution in the absence of senior leadership; hold team accountable for goals.
- Manage day-to-day operational tasks including stockroom flow, visual standards, and occasional lifting/moving of merchandise or fixtures.
Qualifications
- Minimum 1+ years of supervisory experience managing a competitive retail environment at a lead/supervisor level.
- Proven ability to analyze sales metrics, translate insight into action, and deliver against store KPIs.
- Demonstrated people-management skills: coaching, performance evaluation, recruiting and development.
- Strong customer-centric mindset with experience executing clienteling and retention strategies.
- Ability to regularly lift at least 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and navigate sales floor and stockroom.
Skills
Experience
At least one year of supervisory experience in a competitive retail environment, with track record of driving sales, developing teams, and managing store operations.
Education
High school diploma or equivalent required; some college or vocational training preferred.
Workplace
This position is based in Atlanta, Georgia, USA.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach blends contemporary New‑York creativity with a heritage of craftsmanship and is part of the Tapestry group, which emphasizes inclusion and development. The workplace prioritizes collaboration, diversity, and ongoing learning, offering retail employees clear pathways for growth within a global house of brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Lead», «Retail Team Lead», «Client Experience Supervisor», «Assistant Store Manager (Lead Supervisor)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.