Coach Lead Sales Supervisor
Coach Lead Supervisor in New York City — oversee sales, coaching and clienteling for a luxury accessories store at Coach.
Overview
Coach is an American luxury accessories and lifestyle brand known for craftsmanship in leather goods and contemporary design. The brand operates worldwide as part of Tapestry, Inc., and combines heritage manufacturing with modern retail and digital experiences to serve an international clientele.
Role & Responsibilities
- Lead and motivate the sales floor team to achieve store KPIs, including sales, conversion and average transaction value.
- Coach, develop and deliver daily performance feedback and formal training to associates to elevate client service and product knowledge.
- Own clienteling activities and ensure exemplary client follow-up, VIP servicing and CRM data hygiene.
- Manage visual merchandising standards and execute seasonal floor moves to reflect brand directives and product launches.
- Oversee opening/closing procedures, cash handling and POS reconciliation to maintain operational accuracy and loss prevention.
- Coordinate inventory processes including receiving, stock replenishment and cycle counts in collaboration with store management.
- Act as first escalation point for customer issues and operational exceptions, escalating to store manager as required.
Qualifications
- Proven supervisory experience in luxury or premium retail, demonstrating people leadership and sales growth.
- Strong clienteling and relationship-building capabilities with a service-oriented mindset.
- Excellent communication and coaching skills, with the ability to develop and motivate a diverse retail team.
- Flexible availability including weekends, evenings and holiday periods.
- High level of integrity with experience in cash management and loss prevention procedures.
Skills
Experience
Typically 2+ years of supervisory or lead experience in retail, preferably within luxury, premium fashion or accessories environments, with a demonstrable track record of meeting sales targets and developing frontline talent.
Education
High school diploma or equivalent required; vocational training or post-secondary studies in retail management, business or fashion is preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach blends heritage craftsmanship with contemporary design, fostering a collaborative retail culture focused on elevated client service and creativity. As part of Tapestry, the brand emphasises professional development, inclusivity and a customer-centric approach across its global stores.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.