Coach Lead Sales Associate
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Coach
Coach is a luxury leather‑goods and lifestyle brand within Tapestry, Inc., recognised for contemporary American craftsmanship and elevated client service. As part of a global luxury group, Coach operates flagship boutiques and wholesale relationships worldwide and fosters a commercial, design‑driven retail environment.
Coach — New York: Sr. Sales Associate. Lead luxury clienteling, exceed sales targets and mentor retail team.
Role & Responsibilities
- Deliver exceptional, personalised client service and cultivate long‑term client relationships through proactive clienteling and follow‑up.
- Consistently achieve and exceed individual and team sales targets and KPIs through consultative selling and upselling.
- Support visual merchandising standards and ensure store presentation reflects brand guidelines.
- Execute daily store operations including point‑of‑sale transactions, inventory replenishment, stock control, and cash handling with accuracy.
- Mentor and support junior sales staff; share best practices to elevate overall team performance and service consistency.
- Uphold loss prevention, compliance and brand security procedures at all times.
Qualifications
- Proven retail sales experience within a luxury or premium brand environment.
- Demonstrated ability to build and maintain a high‑value client book and manage clienteling activities.
- Strong interpersonal skills, polished presentation and a service‑oriented demeanour suited to luxury clientele.
- Availability to work a flexible schedule including weekends, evenings and peak retail periods.
- Legal authorization to work in the United States (if applicable to the location).
Skills
Experience
Minimum of three years of retail sales experience, preferably within luxury or premium fashion, with a demonstrable track record of meeting sales targets and managing high‑value client relationships; experience mentoring or informally coaching colleagues is desirable.
Education
High school diploma or equivalent; further education in retail, fashion, hospitality or related fields is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach combines American heritage craftsmanship with a modern luxury retail ethos, emphasising refined client service and commercial performance. The retail culture values polished presentation, collaborative teamwork and continuous development of selling skills within a design‑led brand framework.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Senior Sales Advisor», «Senior Client Advisor», «Senior Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.