Coach Lead Retail Supervisor

Location
Seniority Supervisor
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Coach — Lead Supervisor in New York: lead retail team, drive sales and ensure exceptional client experience at Coach.

Overview

Coach is an American luxury house renowned for leather goods, handbags and accessories and operates as part of the Tapestry group. The brand is recognized for its contemporary approach to craftsmanship and retail excellence and offers career paths across store operations, merchandising and corporate functions within a global luxury retail network.

Role & Responsibilities

  • Lead daily store operations on the sales floor, ensuring world-class client service and adherence to brand standards.
  • Coach and develop sales associates through on-the-job training, feedback and performance reviews to meet individual and team targets.
  • Drive sales performance by executing selling strategies, clienteling initiatives and upsell opportunities to achieve KPIs.
  • Oversee cash handling, opening/closing procedures and reconciliation to maintain operational integrity.
  • Execute visual merchandising directives and maintain store presentation to brand guidelines.
  • Manage inventory processes including receiving, stock replenishment, transfers and shrinkage prevention.
  • Prepare staff schedules and assist management with labor planning to optimize coverage during peak trading periods.
  • Enforce loss-prevention policies and escalate security or HR issues to store management as required.

Qualifications

  • Proven leadership ability with strong people management and coaching skills.
  • Demonstrable track record of meeting or exceeding retail sales targets in a client-facing role.
  • Solid knowledge of visual merchandising principles and store operational procedures.
  • Accurate cash-handling and basic financial reconciliation skills.
  • Excellent interpersonal and communication skills with a customer-first orientation.
  • Availability to work a retail schedule that includes evenings, weekends and holidays.

Skills

Clienteling Visual merchandising Inventory management Cash handling Loss prevention Sales forecasting and KPI management Team coaching and development Point-of-sale (POS) systems

Experience

Minimum of 2 years of retail experience, including at least 1 year in a supervisory or lead capacity; prior experience in luxury or premium retail preferred.

Education

High school diploma or equivalent; vocational training or a bachelor's degree in business, merchandising or a related field is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach blends American heritage craftsmanship with contemporary design and places strong emphasis on customer experience and team development. As part of Tapestry, the brand supports a fast-paced retail environment where initiative, commercial thinking and polished client service are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.