Coach Lead Point-of-Sale Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of modern luxury fashion brands. Coach retail stores emphasize craftsmanship, elevated client service and a contemporary approach to heritage design.
Coach — Cashier III in New York: deliver luxury client service, process transactions and manage cash operations in a flagship retail environment.
Role & Responsibilities
- Deliver exemplary client service consistent with Coach’s luxury positioning, building rapport and responding to client needs in person and by phone.
- Operate the point-of-sale system to process sales, returns, exchanges and payments accurately and efficiently.
- Manage and reconcile the cash drawer at opening, during shift changes and at close; prepare and submit accurate daily cash reports.
- Execute returns, exchanges and refunds in accordance with company policy while protecting revenue and client satisfaction.
- Support merchandising and stockroom processes: replenish floor stock, assist with inventory counts and receive deliveries.
- Adhere to loss prevention procedures and security protocols to protect product, cash and client data.
- Maintain strict store presentation standards and ensure the sales floor is orderly, customer-ready and reflective of the brand.
- Contribute to store sales targets through clienteling, product knowledge and appropriate upselling techniques.
Qualifications
- Proven accuracy in cash handling and transaction processing.
- Excellent interpersonal and communication skills with a client-centric mindset.
- Strong numeracy, attention to detail and the ability to reconcile discrepancies quickly.
- Ability to follow established processes and comply with loss-prevention and cash-control policies.
- Flexible availability including evenings, weekends and holidays as required by retail operations.
- Authorization to work in the United States.
- Prior experience in luxury or premium retail environments preferred.
Skills
Experience
Typically 2+ years of cashiering or retail sales experience, with prior exposure to luxury or premium retail environments preferred.
Education
High school diploma or equivalent; retail, hospitality or customer-service certification is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach stores cultivate a client-focused, design-led retail environment where attention to craftsmanship and personalised service are paramount. The workplace values collaboration, professional development and a polished presentation consistent with a global luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Cashier III», «Senior Cashier», «Retail Transactions Specialist», «Client Transactions Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.