Coach Lead Point-of-Sale Associate

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach — Cashier III in New York: deliver luxury client service, process transactions and manage cash operations in a flagship retail environment.

Overview

Coach is an American luxury house renowned for leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of modern luxury fashion brands. Coach retail stores emphasize craftsmanship, elevated client service and a contemporary approach to heritage design.

Role & Responsibilities

  • Deliver exemplary client service consistent with Coach’s luxury positioning, building rapport and responding to client needs in person and by phone.
  • Operate the point-of-sale system to process sales, returns, exchanges and payments accurately and efficiently.
  • Manage and reconcile the cash drawer at opening, during shift changes and at close; prepare and submit accurate daily cash reports.
  • Execute returns, exchanges and refunds in accordance with company policy while protecting revenue and client satisfaction.
  • Support merchandising and stockroom processes: replenish floor stock, assist with inventory counts and receive deliveries.
  • Adhere to loss prevention procedures and security protocols to protect product, cash and client data.
  • Maintain strict store presentation standards and ensure the sales floor is orderly, customer-ready and reflective of the brand.
  • Contribute to store sales targets through clienteling, product knowledge and appropriate upselling techniques.

Qualifications

  • Proven accuracy in cash handling and transaction processing.
  • Excellent interpersonal and communication skills with a client-centric mindset.
  • Strong numeracy, attention to detail and the ability to reconcile discrepancies quickly.
  • Ability to follow established processes and comply with loss-prevention and cash-control policies.
  • Flexible availability including evenings, weekends and holidays as required by retail operations.
  • Authorization to work in the United States.
  • Prior experience in luxury or premium retail environments preferred.

Skills

Point-of-sale (POS) operations Cash handling and reconciliation Returns and exchanges processing Loss prevention protocols Clienteling and upselling techniques Inventory receiving and stock replenishment Attention to detail and basic numeracy

Experience

Typically 2+ years of cashiering or retail sales experience, with prior exposure to luxury or premium retail environments preferred.

Education

High school diploma or equivalent; retail, hospitality or customer-service certification is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach stores cultivate a client-focused, design-led retail environment where attention to craftsmanship and personalised service are paramount. The workplace values collaboration, professional development and a polished presentation consistent with a global luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.