Coach Lead Cashier
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 20, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Cashier I position in Sunbury, Ohio. Lead cashwrap operations, process transactions, and mentor junior staff in this retail leadership role.
Role & Responsibilities
- Greet customers warmly and act as an ambassador for the Coach Insider Program
- Engage customers at the cashwrap and in line; assess needs and provide tailored solutions
- Capture and secure customer information accurately with professionalism and attention to detail
- Complete end-of-shift audits with precision; process returns, repairs, and damaged items per established policy
- Maintain SKU accuracy, cashwrap organization, and cleanliness standards throughout shifts
- Suggest complementary products and actively promote gift cards to enhance customer value
- Handle cash and payment media accurately; deliver purchases with care and attention
- Train and mentor junior cashiers on POS operations, service standards, and procedures
- Report equipment malfunctions and coordinate with support teams promptly
- Demonstrate integrity, ownership, and collaborative spirit within the team
- Maintain composure under pressure; multitask and prioritize effectively in high-traffic periods
- Communicate clearly and confidently to influence positive customer outcomes
- Adapt service approach to meet diverse customer needs while maintaining situational awareness
- Master new systems quickly and remain tech-savvy in retail technology
- Leverage in-depth product knowledge and store policy understanding to enhance customer interactions
- Embody the Coach brand as a brand ambassador, adhering to the Coach Guide to Style and Service standards
Qualifications
- 1+ years of sales experience, with luxury retail preferred
- Demonstrated knowledge of current fashion trends and competitive landscape
- Proficiency with point-of-sale (POS) systems and payment processing
- Basic computer competency including iPad, laptop, and Mobile POS platforms
- Familiarity with walkie-talkie communication systems in retail environments
- Ability to read and interpret price sheets and release documentation
- Capacity to lift 25 lbs regularly, up to 50 lbs occasionally
- Physical ability to climb, bend, kneel, and navigate sales floor and stockroom environments
- Strong English language proficiency
- Flexibility to work varied schedules including nights, weekends, peak seasons, and public holidays
Skills
Experience
1+ years of sales experience, preferably in luxury retail environments with exposure to fashion trends and competitive knowledge.
Education
High school diploma or equivalent preferred; a combination of relevant education and practical retail experience may be considered.
Workplace
The role is situated in Sunbury, Ohio, USA — conveniently close to Columbus.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Cashier Supervisor», «Senior Cashier», «Cashier Team Lead», «Point of Sale Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.