- Location
- 3939 IH 35, Suite 660 (View map)San Marcos, TX 78666USA
- Employment
- Full-Time
- Seniority
- Lead
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 26, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
The Lead Cashier supports a positive Coach customer experience through efficient service, checkout operations, customer engagement, and adherence to Coach service standards. The role includes end-of-shift audits, returns and repairs, cashier training support, and maintaining Cashwrap organization; it requires flexible scheduling, including nights, weekends, peak season, high-traffic days, and public holidays.
Role & Responsibilities
- Greet customers warmly and act as an Insider Program ambassador.
- Engage customers at the Cashwrap and in line, assess their needs, and provide solutions.
- Accurately and securely capture customer information.
- Complete end-of-shift audits and process returns, repairs, and damaged items according to policy.
- Maintain SKU accuracy, Cashwrap organization, and cleanliness.
- Suggest add-ons and promote gift cards.
- Handle cash and media accurately and deliver purchases appropriately.
- Assist with cashier training and report equipment issues.
- Demonstrate integrity, ownership, and collaboration.
- Remain composed under pressure, multitask, and prioritize effectively.
- Communicate clearly and confidently, and influence customer decisions.
- Adapt to customer needs and remain aware of the surroundings.
- Learn new systems and use technology effectively.
- Maintain knowledge of products, store policies, and procedures.
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
- Lift at least 25 lbs. regularly and up to 50 lbs. occasionally; climb, bend, kneel, and maneuver on the sales floor and in the stockroom.
Qualifications
- At least 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
- Knowledge of fashion trends and competitors.
- Experience operating POS systems; basic computer proficiency, including iPad, laptop, and Mobile POS; walkie-talkie use; and ability to read price/release sheets.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Skills
Experience
At least 1 year of sales experience; luxury retail experience preferred.
Workplace
This position is based in San Marcos, Texas, USA, within easy reach of San Antonio.
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Benefits
Medical, dental, vision, and disability insurance; 401(k); paid parental leave; commuter benefits; tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Cashier Associate», «Senior Cashier», «Cashier Team Lead», «Lead Retail Cashier», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.