Coach Lead Cashier
- Location
- Employment
- Full-Time
- Seniority
- Lead
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 9, 2026
About Coach
Coach is a global luxury accessories and lifestyle house, recognized for leather goods and contemporary ready-to-wear. The brand is part of the Tapestry portfolio, a multi-brand group that invests in creative direction, inclusive culture, and global retail expansion. Coach emphasizes craftsmanship, approachable luxury, and customer-centric service across its retail network.
Coach is hiring a Lead Cashier in Richmond, BC. Lead cashwrap operations, deliver luxury customer service, and support cashier training at Designer Outlet Vancouver.
Role & Responsibilities
- Deliver warm, efficient service at the cashwrap and in queue, representing the brand and the Insider loyalty programme.
- Operate POS and Mobile POS devices to process sales, returns, repairs, and exchanges accurately and securely.
- Manage cash and payment media with strict accuracy; complete end-of-shift audits and reconcile transactions.
- Maintain SKU accuracy, cashwrap organisation, and a tidy, merchandised point of sale.
- Capture and record customer information in accordance with data security and company policy.
- Suggest add-on items and promote gift cards to maximise basket value.
- Assist with onboarding and informal training of cashiers; escalate equipment or technical issues to management.
- Remain composed under pressure: multitask, prioritise, and adapt service to customer needs while maintaining situational awareness.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience preferred. Combination of relevant education and experience will be considered.
- Proven ability to operate POS systems, Mobile POS and iPad-based sales tools; familiarity with walkie‑talkie use.
- Clear English communication skills sufficient for customer service and team coordination.
- Capacity to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
- Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and navigate sales floor and stockroom.
Skills
Experience
Minimum of 1 year in a customer-facing sales role; prior luxury or branded retail experience is strongly preferred.
Education
High school diploma or equivalent preferred; combination of education and relevant retail experience accepted.
Workplace
This position is based in Richmond, British Columbia, Canada, within easy reach of Vancouver.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach blends heritage craftsmanship with contemporary creativity and an inclusive workplace ethos. As part of the Tapestry family, the brand emphasises collaboration, continuous learning and customer-centred service across its international retail footprint.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Cashier», «Cashwrap Lead», «Head Cashier», «Retail Checkout Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.