Coach Lead Cashier

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Greet customers warmly and act as an Insider Program ambassador
• Engage customers at the cashwrap and in line; assess needs and provide tailored solutions
• Capture customer information accurately and securely; process transactions with precision
• Complete end-of-shift audits; process returns, repairs, and damaged items in accordance with policy
• Maintain SKU accuracy, cashwrap organization, and cleanliness standards
• Suggest add-on products and actively promote gift cards to enhance basket size
• Handle cash and payment media accurately; deliver purchases appropriately
• Assist with cashier team training and onboarding; report equipment issues promptly
• Demonstrate integrity, ownership, and collaborative spirit in all interactions
• Remain composed under pressure; multitask and prioritize effectively in a fast-paced environment
• Communicate clearly and confidently; influence customer decisions through persuasive service
• Adapt to evolving customer needs and maintain heightened awareness of store surroundings
• Master POS systems and other retail technologies with eagerness to learn new platforms
• Maintain comprehensive knowledge of products, store policies, and operational procedures
• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards

Qualifications

• Minimum 1+ years of sales or cashier experience, preferably in luxury retail
• Demonstrated proficiency with POS systems and mobile point-of-sale platforms
• Basic computer literacy with iPad, laptop, and retail management systems
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); capability to climb, bend, kneel, and maneuver sales floor and stockroom environments
• Strong English language proficiency
• Knowledge of current fashion trends and competitor landscape

Skills

Experience

1+ years of sales experience, preferably in luxury retail; familiarity with fashion industry trends and competitive positioning; demonstrated ability to work effectively in high-volume retail environments.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.