Coach Lead Cashier

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Greet customers warmly and serve as an ambassador for the Coach Insider Program
• Engage customers at the point-of-sale and assess needs to provide tailored solutions
• Capture and verify customer information with accuracy and security compliance
• Complete end-of-shift audits, process returns and damaged items according to policy
• Maintain SKU accuracy, point-of-sale organization, and cleanliness standards
• Suggest add-ons and promote gift cards to enhance transaction value
• Handle cash and alternative payment methods accurately and deliver purchases appropriately
• Train and support fellow cashiers, demonstrating best practices and procedures
• Report equipment issues and coordinate repairs with management
• Demonstrate integrity, ownership, and collaboration with the retail team
• Remain composed under pressure, multitask effectively, and prioritize competing demands
• Communicate clearly and confidently, influencing customer purchasing decisions
• Adapt service approach to customer preferences and maintain environmental awareness
• Master new point-of-sale systems and technology platforms
• Maintain comprehensive knowledge of products, store policies, and procedures
• Represent Coach as a brand ambassador and adhere to the Coach Guide to Style and Service standards

Qualifications

• Minimum 1+ years of sales experience, preferably in luxury retail
• Proficiency with point-of-sale systems and basic computer competency (iPad, laptop, Mobile POS)
• Demonstrated ability to operate walkie-talkie systems and read price/release sheets
• Knowledge of current fashion trends and competitive landscape
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
• Capacity to climb, bend, kneel, and maneuver across sales floor and stockroom
• Ability to work flexible schedules including nights, weekends, holidays, and peak retail periods

Skills

Experience

1+ years of sales experience; luxury retail background preferred. Candidates with a combination of education and equivalent retail or customer service experience will be considered.

Education

High school diploma or equivalent; additional retail or hospitality training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.