Coach Lead Cashier
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 27, 2026
About Coach
Coach is a global fashion house renowned for its leather goods, accessories and elevated American design language. Based in New York and part of the Tapestry portfolio, Coach combines contemporary craftsmanship with inclusive brand storytelling and operates a worldwide retail network across apparel, handbags and accessories.
Coach (Tapestry) is hiring a Lead Cashier in Norfolk, VA — full-time retail role delivering cashwrap leadership, POS operations and customer service.
Role & Responsibilities
- Deliver exceptional, on-brand service at the cashwrap: greet customers, manage queues, and act as an Insider Program ambassador.
- Execute accurate and secure transactions across POS systems, including Mobile POS, and handle cash/media precisely.
- Complete end-of-shift audits and process returns, repairs and damaged-item workflows in accordance with policy.
- Promote add‑ons, gift cards and relevant services while influencing customer purchase decisions with clear, confident communication.
- Maintain SKU accuracy, cashwrap organisation, and retail floor cleanliness; report equipment issues promptly.
- Assist with cashier training and act as a subject-matter resource on store policies, product knowledge and service standards.
- Operate under pressure: multitask, prioritise effectively and adapt service to the needs of individual customers and the store environment.
- Represent Coach by adhering to the Coach Guide to Style and Service standards and demonstrating integrity, ownership and collaboration.
Qualifications
- Minimum 1 year of sales or cashier experience; luxury retail experience preferred.
- Proven experience operating POS systems, Mobile POS, iPad and laptop-based sales tools; comfortable using walkie-talkies.
- Ability to read and apply price and release sheets and follow cash-handling and returns procedures.
- Demonstrated capacity to work in a fast-paced retail environment and maintain composure under pressure.
- Flexible availability including nights, weekends, peak seasons and public holidays; ability to lift regularly up to 25 lbs (occasionally up to 50 lbs).
- Strong English language proficiency.
Skills
Experience
At least one year of sales or cashier experience; prior luxury or premium retail experience is preferred. A combination of relevant education and practical retail experience will be considered.
Education
High school diploma or equivalent preferred; combination of education and retail experience considered.
Workplace
The role is situated in Norfolk, Virginia, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, collaborative workplace rooted in craftsmanship and contemporary American style. As part of the Tapestry family, the brand emphasises inclusivity, professional development and a customer-centric approach across its global retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Cashier», «Cashwrap Lead», «Head Cashier», «Customer Service Cashier», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.