Coach Lead Cashier
Coach — Lead Cashier I in New York. Lead cashier role overseeing cash operations, staff and client service at a Coach retail store.
Overview
Coach is an American luxury accessories house known for premium leather goods and modern design. The brand is part of Tapestry, a global house of modern luxury that includes other maisons such as Kate Spade and Stuart Weitzman. As an employer, Coach operates an international retail network and emphasizes client experience, product craftsmanship and commercial excellence.
Role & Responsibilities
- Supervise daily cashier operations, ensuring accuracy of cash handling, drawer reconciliation and deposit preparation.
- Lead, coach and schedule cashier staff to meet service standards and sales targets while maintaining a polished client experience.
- Perform and oversee end-of-day and shift reconciliations, resolve discrepancies and maintain audit-ready cash records.
- Train new hires on POS procedures, cash controls, returns/exchanges and store policies; reinforce loss-prevention protocols.
- Deliver exceptional client service at the point of sale; handle escalated customer inquiries, complaints and special requests.
- Collaborate with store leadership on promotions, inventory movements and checkout flow to optimise conversion and throughput.
- Maintain compliance with cash-management procedures, local regulations and company security policies.
- Prepare routine reports related to transactions, voids, discounts and cash variances for store management review.
Qualifications
- Minimum two years experience in a retail cashier or cash-handling role, with at least one year in a supervisory or lead capacity.
- Proven accuracy in cash reconciliation and strong numeracy skills.
- Demonstrated ability to lead and develop frontline team members in a high-volume retail environment.
- High level of integrity and adherence to loss-prevention and cash-control procedures.
- Flexible availability including weekends, evenings and peak retail periods; professional presentation and client-facing demeanour.
Skills
Experience
At least two years of frontline retail experience with demonstrated cash-handling responsibility and a minimum of one year supervising or mentoring other cashiers or sales associates in a store environment.
Education
High school diploma or equivalent; post-secondary coursework in retail management or hospitality is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.623 open roles in New York, including 22 posted recently. The broader New York area accounts for 1.744 active listings on Cerulean, 33 of which are new. In USA as a whole, Cerulean currently features 3.493 open positions, with 210 posted this week.
Culture
Coach fosters a client-centric, design-led retail culture that balances luxury craftsmanship with commercial performance. The workplace prioritises professional development, collaborative teamwork and inclusive service standards across its global store network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.