- Address
- 517 Duval Street, Key West, FL 33040 View map
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 28, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks an experienced Lead Cashier to deliver exceptional customer service at the cashwrap while maintaining operational accuracy and supporting team development. This role serves as a brand ambassador, processing transactions with precision, promoting the Insider Program and gift cards, and training junior team members to uphold service and operational excellence in a dynamic retail environment.
Role & Responsibilities
- Deliver exceptional customer service at checkout by greeting customers warmly and creating lasting impressions aligned with Coach Service standards
- Act as ambassador for the Insider Program, actively promoting add-on sales and gift cards to enhance customer engagement and store revenue
- Maintain accuracy in cash handling, media management, and strict compliance with all company policies and procedures
- Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management to ensure financial accuracy
- Keep cashwrap organized and clean; monitor equipment functionality and report technical issues promptly to management
- Train and mentor cashiers to uphold service excellence and operational standards, fostering a culture of professional development
Qualifications
- Minimum 1 year of experience in cashier or retail roles; luxury retail experience preferred
- Proficiency with POS systems and mobile technology platforms
- Basic computer skills and ability to learn new systems quickly
- Strong English language proficiency
- Ability to lift 25 lbs regularly and up to 50 lbs occasionally; comfortable climbing, bending, kneeling, and maneuvering sales floor and stockroom areas
Skills
Experience
Minimum 1 year of hands-on experience in cashier or retail operations; luxury retail background is strongly preferred. A combination of relevant education and professional experience will be considered.
Education
High school diploma or equivalent; further education or specialized retail training is valued but not required.
Workplace
This position is based in Key West, Florida, USA, within easy reach of Miami.
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Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k) retirement plan, Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Cashier Supervisor», «Senior Cashier», «Front-of-House Lead», «Cashwrap Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.