Coach Lead Cashier

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Deliver exceptional customer service at checkout by greeting customers warmly and creating lasting positive impressions aligned with Coach Service standards
• Act as an ambassador for the Insider Program, actively promoting add-on sales, gift cards, and loyalty program enrollment
• Maintain accuracy in cash handling, payment processing, media management, and strict compliance with all operational policies and procedures
• Process returns, repairs, and damaged goods according to company standards while completing end-of-shift audits with management
• Keep the cashwrap area organized and clean; monitor equipment functionality and report maintenance issues promptly to management
• Train, mentor, and support cashiers to uphold consistent service excellence and operational accuracy across the team

Qualifications

• 1+ years of experience in cashier or retail roles
• Luxury retail experience preferred
• Proficiency with POS systems and mobile technology
• Basic computer skills and familiarity with retail software systems
• Ability to work flexibly in a fast-paced retail environment including nights, weekends, peak seasons, and high-traffic retail days
• Capacity to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver across sales floor and stockroom
• Strong English language proficiency

Skills

Experience

1+ years in cashier or retail positions; luxury retail experience preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent preferred; additional education or retail certifications considered favorably.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.