Coach Lead Cashier

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Greet customers warmly and act as an Insider Program ambassador
• Engage customers at the cashwrap and in-store lines; assess their needs and provide tailored solutions
• Capture customer information accurately and securely
• Complete end-of-shift audits; process returns, repairs, and damaged items in accordance with store policy
• Maintain SKU accuracy, cashwrap organization, and cleanliness standards
• Suggest add-ons and promote gift cards to enhance customer transactions
• Handle cash and payment media accurately; deliver purchases appropriately
• Assist with cashier training and report equipment issues promptly
• Demonstrate integrity, ownership, and collaboration in all interactions
• Remain composed under pressure; multitask and prioritize effectively
• Communicate clearly and confidently; influence customer decisions positively
• Adapt service delivery to customer needs while maintaining awareness of store environment
• Stay current with product knowledge, store policies, and POS procedures
• Represent Coach according to the Coach Guide to Style and Service standards

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred
• Proficiency with POS systems and basic computer skills (iPad, laptop, mobile POS)
• Experience using walkie-talkies and ability to read price and release sheets
• Strong English language proficiency
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; comfortable climbing, bending, kneeling, and maneuvering sales floor and stockroom
• Ability to work a flexible schedule including nights, weekends, peak seasons, and high-traffic retail days including public holidays

Skills

Experience

1+ years of sales experience required; luxury retail experience preferred. Knowledge of fashion trends and competitors is advantageous. Experience in fast-paced retail environments essential.

Education

A combination of education and relevant retail or hospitality experience will be considered in lieu of formal educational requirements.

Workplace

Compensation

The base compensation for this position ranges from CAD 19 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.