Coach Lead Cashier

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Greet customers warmly and act as Insider Program ambassador
• Engage customers at cashwrap and assess their needs to provide tailored solutions
• Capture customer information accurately and securely
• Complete end-of-shift audits, process returns, repairs, and damaged items per policy
• Maintain SKU accuracy, cashwrap organization, and cleanliness standards
• Suggest add-on products and actively promote gift cards
• Handle cash and payment media accurately; deliver purchases appropriately
• Provide training and support to junior cashiers
• Report equipment issues and troubleshoot POS problems
• Demonstrate integrity, ownership, and collaboration with the store team
• Remain composed under pressure and effectively multitask during peak retail periods
• Communicate clearly and confidently to influence customer decisions
• Adapt to customer needs and maintain situational awareness on the sales floor
• Master new retail technology systems and point-of-sale platforms
• Maintain comprehensive product knowledge and adherence to Coach service standards

Qualifications

• Minimum 1+ years of sales experience, preferably in luxury retail
• Proficiency with point-of-sale (POS) systems and mobile POS platforms
• Basic computer literacy (iPad, laptop, tablet)
• Demonstrated ability to work in fast-paced, high-volume retail environments
• Strong English language proficiency
• Ability to lift 25 lbs regularly and up to 50 lbs occasionally
• Physical capability to climb, bend, kneel, and maneuver throughout sales floor and stockroom

Skills

Experience

Minimum 1+ years of sales experience in retail, preferably in the luxury fashion or apparel sector. Knowledge of current fashion trends and competitive retail landscape is advantageous. Experience with POS systems, price sheets, and retail operations procedures is essential.

Education

High school diploma or equivalent preferred; a combination of relevant retail education and demonstrated sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.