Coach Lead Cashier Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach is hiring a Lead Cashier II for a part-time role at San Francisco Premium Outlets in Livermore, California. The role leads customer-facing Cashwrap service, payment processing, audits, store upkeep and cashier training, with a flexible schedule that includes nights, weekends, peak season and public holidays. Base pay is $15.00–$21.75 per hour.

Role & Responsibilities

• Greet customers warmly and serve as an Insider Program ambassador.
• Engage customers at the Cashwrap and in line, assess their needs, and provide solutions.
• Capture customer information accurately and securely.
• Complete end-of-shift audits and process returns, repairs, and damaged items according to policy.
• Maintain SKU accuracy, Cashwrap organization, and cleanliness.
• Suggest add-on purchases and promote gift cards.
• Handle cash and other forms of payment accurately, and deliver purchases appropriately.
• Assist with cashier training and report equipment issues.
• Demonstrate integrity, ownership, and collaboration.
• Remain composed under pressure, multitask, and prioritize effectively.
• Communicate clearly and confidently, and influence customer decisions.
• Adapt to customer needs and maintain awareness of the surrounding environment.
• Learn new systems and apply technology effectively.
• Maintain knowledge of products, store policies, and procedures.
• Represent Coach as a brand ambassador while adhering to the Coach Guide to Style and Service standards.
• Work a flexible schedule to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays.
• Regularly lift at least 25 lbs. and occasionally up to 50 lbs.; climb, bend, kneel, and maneuver throughout the sales floor and stockroom.

Qualifications

• At least 1 year of sales experience; luxury retail experience is preferred.
• Knowledge of fashion trends and competitors.
• Experience operating POS systems; basic computer proficiency, including iPad, laptop, and Mobile POS; walkie-talkie use; ability to read price/release sheets.
• Ability to work in a fast-paced environment.
• A combination of education and experience will be considered.

Skills

Experience

At least 1 year of sales experience; luxury retail experience preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical, dental, vision, disability insurance, 401(k), paid paternity and maternity leave, commuter benefits, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.