Coach Inventory & Client Services Associate

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Location
New YorkNew YorkUSA
Seniority
Entry-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house renowned for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand combines heritage craftsmanship with contemporary design and operates a global retail and wholesale network. Coach is recognized for a fast-paced retail environment that values product knowledge, customer experience and career development across store and corporate functions.

Coach is hiring a Sales Support Associate I in New York, NY — support store operations, inventory and client service for a leading luxury brand.

Role & Responsibilities

  • Support daily store operations including receiving, unpacking and merchandising new inventory according to brand standards.
  • Maintain accurate inventory records through cycle counts, stock replenishment and coordination with corporate inventory systems.
  • Assist the sales team by preparing merchandise, staging visual displays and ensuring the salesfloor reflects current visual merchandising directives.
  • Provide back-of-house client service support such as gift wrapping, order fulfillment, returns and exchanges in accordance with brand policies.
  • Operate point-of-sale systems and accurately process transactions, refunds and exchanges while ensuring cash-handling and loss-prevention procedures are followed.
  • Keep the stockroom organized, label inventory correctly and coordinate with store management on stock transfers and markdowns.
  • Collaborate with store leadership to prioritize tasks during peak periods and support special events or promotional activations.

Qualifications

  • High school diploma or equivalent.
  • Demonstrable strong customer-service orientation and professional presentation consistent with a luxury retail environment.
  • Ability to perform physical tasks associated with stockroom duties, including lifting and moving merchandise.
  • Flexible availability, including weekends, evenings and seasonal peaks.
  • Strong attention to detail and reliability in executing operational and merchandising standards.

Skills

Point-of-sale (POS) operation Inventory control and cycle counting Visual merchandising execution Cash handling and basic loss-prevention practices Client service and order fulfillment

Experience

Preferably 0–2 years of retail or inventory experience; prior experience in luxury or premium-brand retail is advantageous but not mandatory.

Education

High school diploma or equivalent.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach emphasizes craftsmanship, contemporary design and customer experience within a collaborative retail culture. The brand fosters a performance-oriented environment where attention to visual standards, product knowledge and client service are rewarded, and offers opportunities for progression across store and corporate roles within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate I», «Retail Sales Support Associate», «Store Operations Associate», «Retail Operations Assistant», «Stockroom and Client Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.