Coach In‑Store Sales Specialist
Coach in New York City seeks a Sales Associate II to deliver luxury client service and drive in‑store sales for leather goods and accessories.
Overview
Coach is a globally recognised leather‑goods and lifestyle brand within the Tapestry group, known for accessible luxury and contemporary American design. The brand operates a network of flagship stores and boutiques worldwide and emphasizes product craftsmanship, elevated client service and an aspirational retail experience.
Role & Responsibilities
- Deliver exemplary, personalised client service and cultivate long‑term client relationships through proactive clienteling and follow‑up.
- Drive sales performance to meet and exceed individual and store targets by presenting product stories, styling solutions and targeted recommendations.
- Maintain expert product knowledge across leather goods, accessories and ready‑to‑wear; communicate features, craftsmanship and brand heritage confidently.
- Execute merchandising and visual display standards, ensuring the sales floor and stockroom reflect brand guidelines and seasonal directives.
- Operate the point‑of‑sale system, process transactions, handle cash and returns accurately, and support daily store opening and closing procedures.
- Support inventory control, receiving, stock replenishment and loss‑prevention protocols to preserve product integrity and availability.
- Collaborate with store leadership on client events, private appointments and in‑store experiences that elevate brand presence.
Qualifications
- Demonstrable retail or luxury sales experience, preferably within leather goods, accessories or fashion.
- Proven ability to meet and exceed sales targets and to develop repeat clientele through effective clienteling.
- Excellent interpersonal and communication skills with polished presentation and a customer‑centric demeanour.
- Availability to work flexible schedules including weekends, evenings and seasonal peaks.
- Legal eligibility to work in the United States (where applicable).
Skills
Experience
Typically 1–3 years of progressive experience in retail or luxury sales, with a proven track record of achieving sales objectives and cultivating high‑value client relationships.
Education
High school diploma or equivalent; coursework in fashion, retail or business is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a client‑focused retail environment that values heritage craftsmanship, design innovation and commercial rigor. Employees are encouraged to develop product expertise and personal selling skills within a collaborative, performance‑driven storefront culture.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.