Coach Sales Support Associate
- Location
- Washington Pennsylvania USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–18.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for premium leather goods, handbags and accessories. As part of Tapestry, Inc., Coach blends contemporary design with heritage craftsmanship and operates global retail, wholesale and digital channels, offering employees exposure to brand-led merchandising, client service excellence and structured retail career paths.
Coach, a global fashion house founded in New York in 1941, seeks a Sales Support Associate to play an integral role in store operations and customer service. The role encompasses cash wrap management, POS operations, inventory management, and providing personalized customer assistance in a fast-paced luxury retail environment. The candidate will maintain visual merchandising standards, support the sales floor, and uphold brand excellence through efficient operations and warm customer engagement.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team members or management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Qualifications
- 1+ year of previous retail experience (cashier, stock, or sales roles), preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive marketplace awareness
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet usage
- Ability to utilize walkie talkies and read price and product release sheets
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
1+ years of retail experience, including cashier, stock, or sales roles, preferably in a luxury retail service environment. A combination of education and experience will be considered.
Education
No formal educational requirement specified; a combination of education and experience will be considered.
Workplace
The successful candidate will be located in Washington, Pennsylvania, USA, with easy access to Pittsburgh.
Compensation
The base compensation for this position ranges from USD 15 to USD 18.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach emphasizes craftsmanship, contemporary design and elevated customer service within a fast‑paced retail environment. The brand fosters professional development through structured training, mentorship and opportunities to advance across store, regional and corporate functions within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Associate», «Sales Associate», «Customer Service Representative», «Store Operations Associate», «Retail Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.