Coach In‑Store Sales Coordinator

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Support Associate III in New York. Support store operations, inventory, clienteling and visual merchandising for Coach retail.

Overview

Coach is an American luxury fashion house renowned for premium leather goods, handbags and accessories. As part of Tapestry, Inc., Coach blends contemporary design with heritage craftsmanship and operates global retail, wholesale and digital channels, offering employees exposure to brand-led merchandising, client service excellence and structured retail career paths.

Role & Responsibilities

  • Support daily store sales operations including opening/closing procedures, cash handling and point‑of‑sale transactions.
  • Execute inventory management tasks: goods receiving, stock replenishment, cycle counts and discrepancy resolution.
  • Maintain and implement visual merchandising standards to ensure windows and floor sets reflect seasonal directives and brand presentation.
  • Deliver proactive clienteling: assist with appointment management, follow‑ups, and maintaining client records to drive repeat business.
  • Process returns, exchanges and special orders while ensuring compliance with company policies and loss‑prevention procedures.
  • Prepare and submit accurate sales and inventory reports to store management; escalate operational issues promptly.
  • Collaborate with the store leadership team and regional support to coordinate product transfers, events and promotional activities.
  • Coach and mentor junior retail staff on operational best practices and brand standards when required.

Qualifications

  • Minimum of 2 years of retail operations or sales support experience; luxury or premium fashion background preferred.
  • Demonstrable excellence in customer service and client relationship management.
  • Strong numeracy and accuracy for cash handling, stock reconciliation and basic reporting.
  • Flexible availability to work retail hours including weekends, evenings and peak seasonal periods.
  • Legally authorized to work in the country of employment.

Skills

Clienteling Visual merchandising implementation Inventory control and stock reconciliation Point‑of‑sale (POS) operation and cash handling Loss‑prevention and stock security procedures Basic reporting and spreadsheet literacy (e.g., Excel) Effective verbal communication and teamwork

Experience

Typically requires at least 2 years of hands‑on retail experience, preferably within luxury or premium fashion, with a track record of supporting store operations, inventory processes and customer engagement.

Education

High school diploma or equivalent; vocational certification or retail management coursework is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach emphasizes craftsmanship, contemporary design and elevated customer service within a fast‑paced retail environment. The brand fosters professional development through structured training, mentorship and opportunities to advance across store, regional and corporate functions within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.