Coach In‑Store Sales Consultant
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. Operating as part of Tapestry, Inc., Coach combines contemporary American design with artisan craftsmanship and a global retail footprint. The brand emphasizes client experience, product knowledge and professional development across its store network.
Coach Sales Associate II in New York — retail role focused on luxury clienteling, sales targets and brand presentation.
Role & Responsibilities
- Deliver exceptional, personalized client service and build long-term relationships through proactive clienteling and follow-up.
- Achieve individual and store sales targets through consultative selling, upselling and cross-selling.
- Maintain visual merchandising and presentation standards to brand guidelines, ensuring product displays are current and compelling.
- Execute point-of-sale transactions accurately, including cash handling, refunds and gift receipts; maintain POS and store records.
- Manage inventory activities: replenishment, stock transfers, receiving and cycle counts, while supporting loss-prevention procedures.
- Participate in product training, team meetings and promotional events; coach junior colleagues when required.
Qualifications
- 1–3 years of retail sales experience, preferably in luxury, premium or fashion brands.
- Proven track record of meeting or exceeding sales targets and KPIs.
- Excellent verbal communication and interpersonal skills, with a client-focused mindset.
- Flexible availability including evenings, weekends and holidays.
- Authorization to work in the United States and ability to pass background checks as required.
Skills
Experience
Typically requires 1–3 years of customer-facing retail experience, ideally within luxury or premium fashion, with demonstrable results against sales targets and experience in client relationship management.
Education
High school diploma or equivalent; vocational training or degree in retail, fashion or business is a plus.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, collaborative retail culture rooted in craftsmanship and contemporary design. As part of the Tapestry group, the brand invests in training and career progression, encouraging employees to develop product expertise and elevate the in-store experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate II», «Retail Sales Advisor», «Client Advisor», «Luxury Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.