Coach In‑Store Sales Consultant
Coach Sales Associate II in New York — retail role focused on luxury clienteling, sales targets and brand presentation.
Overview
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. Operating as part of Tapestry, Inc., Coach combines contemporary American design with artisan craftsmanship and a global retail footprint. The brand emphasizes client experience, product knowledge and professional development across its store network.
Role & Responsibilities
- Deliver exceptional, personalized client service and build long-term relationships through proactive clienteling and follow-up.
- Achieve individual and store sales targets through consultative selling, upselling and cross-selling.
- Maintain visual merchandising and presentation standards to brand guidelines, ensuring product displays are current and compelling.
- Execute point-of-sale transactions accurately, including cash handling, refunds and gift receipts; maintain POS and store records.
- Manage inventory activities: replenishment, stock transfers, receiving and cycle counts, while supporting loss-prevention procedures.
- Participate in product training, team meetings and promotional events; coach junior colleagues when required.
Qualifications
- 1–3 years of retail sales experience, preferably in luxury, premium or fashion brands.
- Proven track record of meeting or exceeding sales targets and KPIs.
- Excellent verbal communication and interpersonal skills, with a client-focused mindset.
- Flexible availability including evenings, weekends and holidays.
- Authorization to work in the United States and ability to pass background checks as required.
Skills
Experience
Typically requires 1–3 years of customer-facing retail experience, ideally within luxury or premium fashion, with demonstrable results against sales targets and experience in client relationship management.
Education
High school diploma or equivalent; vocational training or degree in retail, fashion or business is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a client-centric, collaborative retail culture rooted in craftsmanship and contemporary design. As part of the Tapestry group, the brand invests in training and career progression, encouraging employees to develop product expertise and elevate the in-store experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.