Coach Head Cashier
Coach is hiring a Lead Cashier in New York. Lead cashier role overseeing POS operations, cash reconciliation and team coaching at Coach, New York.
Overview
Coach is a global luxury lifestyle brand known for its leather goods and accessible luxury accessories. The brand operates within Tapestry, the parent company that houses several premium fashion houses, and is recognized for a retail environment that blends heritage craftsmanship with contemporary design.
Role & Responsibilities
- Lead and supervise daily cashier operations to ensure accurate, efficient point-of-sale transactions and exceptional client service.
- Train, mentor and schedule front-of-house cashiers; monitor performance and provide ongoing coaching to uphold brand service standards.
- Reconcile cash drawers, prepare deposits, and perform end-of-day reporting with meticulous attention to accuracy and compliance.
- Implement and enforce loss-prevention procedures, cash-handling policies and audit-ready documentation.
- Serve as the first escalation point for complex transactions, client inquiries and operational exceptions; liaise with store management on inventory and sales issues.
- Contribute to visual merchandising standards and client experience initiatives during peak periods and promotional events.
Qualifications
- Minimum of 2 years of retail cashier experience, including supervisory or lead responsibilities in a fast-paced store environment.
- Proven ability to manage cash reconciliation, POS exceptions and daily financial controls with high integrity.
- Strong numeracy, attention to detail and organizational skills; demonstrated ability to prioritize competing tasks.
- Availability to work a retail schedule, including weekends, evenings and holiday periods.
- Excellent interpersonal skills with a customer-centric orientation and the ability to coach small teams.
Skills
Experience
Requires at least two years of retail cashier experience with demonstrated responsibility for supervising or mentoring other cashiers. Experience reconciling cash, managing register exceptions and supporting store operations during high-volume retail periods is essential.
Education
High school diploma or equivalent; vocational or retail management training preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.623 open roles in New York, including 22 posted recently. The broader New York area accounts for 1.744 active listings on Cerulean, 33 of which are new. In USA as a whole, Cerulean currently features 3.493 open positions, with 210 posted this week.
Culture
Coach emphasizes a client-first retail culture that values craftsmanship, personal service and polished presentation. The retail environment rewards professionalism, attention to detail and collaborative teamwork, with opportunities to develop leadership skills within a heritage luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.