Coach Guest Experience Lead
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand renowned for its craftsmanship in leather goods, handbags and ready-to-wear. Operating globally as part of the Tapestry, Inc. portfolio, Coach blends modern design with heritage leatherwork and maintains a retail network of flagship stores and wholesale partners.
Coach Lead Supervisor I in New York: lead store operations, coach teams and deliver luxury client service for Coach in New York.
Role & Responsibilities
- Lead daily store operations to achieve sales targets and KPI objectives while embodying Coach’s brand standards.
- Coach, develop and motivate floor staff through on-the-job training, product education and formal feedback.
- Deliver exceptional clienteling and customer service, resolving escalated guest issues to preserve long-term relationships.
- Drive visual merchandising and floor standards to ensure merchandise is presented according to seasonal directives and planograms.
- Oversee cash handling, store opening/closing procedures and point-of-sale reconciliation to maintain financial controls.
- Manage inventory processes including receiving, stock accuracy, transfers and loss prevention protocols.
- Create and maintain staff schedules, approve timekeeping and support labour cost management.
- Collaborate with district management on promotions, events and local marketing initiatives.
Qualifications
- Proven supervisory experience in luxury retail or premium fashion—demonstrable record of meeting or exceeding sales targets.
- Strong leadership and coaching capability with experience developing sales teams.
- Excellent interpersonal and communication skills; polished client-facing presence.
- Solid numeracy for cash handling, sales reporting and basic P&L awareness.
- Flexible availability including evenings, weekends and holidays; willingness to work retail peak periods.
- Ability to perform physical tasks typical of retail (standing for long periods, lifting up to 25 kg).
Skills
Experience
Typically requires 2+ years in luxury or premium retail sales with at least 12 months in a supervisory or lead capacity; experience with brand-driven clienteling and event selling is preferred.
Education
High school diploma or equivalent required; post-secondary study in retail management, fashion or business is an advantage.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach cultivates a design-led, customer-centric retail culture that emphasises craftsmanship, elevated service and commercial rigor. Employees are expected to deliver refined client experiences while contributing to a collaborative, performance-oriented store environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Store Supervisor», «Lead Retail Supervisor», «Senior Sales Supervisor», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.